November 27, 2016 at 11:29 pm | Posted in Complaining, Letter of complaint, Uncategorized | Leave a comment

Letters of complaint

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When we buy goods, we expect things to work properly, but sometimes they don’t. When it is not possible to resolve the problem personally, then we should complain in writing. Usually it is a lot more effective.

In that case there are procedures to respect if we want to do things right.

As this is a formal letter, the layout has also  rigid norms to comply with.

The two most common formats are these two below. You can either start all the paragraphs on the left or put the sender’s address and the date on the right.

layoutformat formal-letter-layout-letter_layout












As for the content, your letter you should include the following:

  • describe what you purchased, as well as where and when,
  • explain why you are not happy with the purchase,
  • tell them what you would like them to do about the situation,
  • indicate a deadline for the resolution of the problem.



Look at this model:


Nowwriting2, try to write one yourself.  Imagine you have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company.


When you finish, refer to the following link to compare the original with your letter.

Letter example


To brighten up things, watch the following videos and use them as an example of seriously funny way to make a complaint!



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